Privacy Policy
Who we are
We are the London Literary Salon. Our website address is: https://litsalon.co.uk.
We are committed to protecting your personal information and being transparent about what we do with it, however you interact with us. We are therefore committed to using your personal information in accordance with our responsibilities. As part of this, we are required to provide you with the information in this Privacy Notice under applicable law which includes:
- the General Data Protection Regulation (EU) 2016/679
- the Privacy and Electronic Communications (EC Directive) Regulations 2003.
We won’t do anything with your information you wouldn’t reasonably expect, and this policy explains how and what we do with your data and why we use and store it.
In this Privacy Policy we include:
- How we collect information about you
- What personal information we collect
- Why we collect your personal information and how it is stored
- How long we store your personal information
- When we share your personal information
- Collecting your consent
- Protecting your data
- Your rights for your personal data
- External websites and social media platforms
- Cookies
- How to make a complaint or raise a concern
- Changes to our privacy policy
If you have any queries about our Privacy Notice, please contact us by email on litsalon@gmail.com or using the ‘Contact us’ form on the website.
How and when we collect information about you:
We may collect and store information about you whenever you interact with us. Examples of this include:
- When you sign up for our newsletter
- When you sign up for one of our events
- When you contact us with a query
- When you offer to write content for our website
- When you post or comment on a post on one of our social media groups or pages.
What personal information we collect:
The types of personal information we collect will be based on the way in which you interact with The London Literary Salon. The majority of this information will be personal information, primarily your name and email address, occasionally and optionally your postal address, telephone number, age and gender. The nature of the personal information collected will be based on how you interact with us, which is detailed in the following section. In all cases we only collect information that we need.
How we collect your personal information and how it is stored:
In almost all cases will only ever contact you following initial contact by you or following provision of personal information by you. We use and store your personal information in the following ways:
- We collect your email address when you sign up to our newsletter and then use that email address to send you the newsletter. Your email address is stored in a mailing list using the online program, Mailchimp. For more information on how Mailchimp uses and stores personal information, please see Mailchimp’s privacy policy. You can unsubscribe from our mailing list using the unsubscribe link at the bottom of any newsletter or by emailing litsalon@gmail.com.
- When you register for a Salon, your personal details are entered, collected and used to pay for your Salon registration through PayPal or Stripe. These data are stored securely within the Paypal or Stripe websites. For more information on Paypal and Stripe and how they use and store data, please see their respective privacy policies. The information collected and stored includes your name, email address, postal address, telephone number and credit/debit card details, and your transaction is processed using PayPal or Stripe’s secured on-line transaction structure. The London Literary Salon never has access to your credit/debit card details when payment is taken in this way.
- When you contact us with a query of any kind by email (e.g. regarding our newsletter, an event, our website) we use the information you have provided to respond to your initial message. We then delete any emails considered to be resolved and will not hold any information (emails or email addresses) we deem to be no longer needed.
- You may interact with us via a page, group or account on a social media platform (e.g. Facebook, Twitter or Instagram). In these cases, your interaction with us is stored on that page, group or account on which it was posted. Such interactions may include personal information such as your name. If you would like any such interactions to be removed please either delete the interaction yourself, send us a message on the platform in question, or email us at litsalon@gmail.com. The personal information stored will be determined by your privacy settings on the social media platform in question.
- We may use your personal information to record and deal with a complaint, to record a request not to receive further information, and for other essential, internal record-keeping purposes. Following completion of any such tasks your personal details will be removed from the records.
- When you use our website, anonymous user details will be collected to enable development of the website and for usage tracking, which is undertaken by Google Analytics. Further details of this type of data collection can be found in our Cookies section.
- We may use your personal information to prevent crime and to keep our team and the public safe.
- We may use your personal information where we reasonably think that there is a risk of serious harm or abuse to you or someone else.
- We may be required to process your personal information to fulfil a legal, regulatory or tax obligation.
How long we store your information:
We will keep your personal information collected for financial transactions, excluding your credit/debit card details, for as long as the law requires us to for tax or accounting purposes (which may be up to six years after a particular transaction).
When you unsubscribe from our newsletter your personal information will automatically be deleted through our mailing list database software, Mailchimp. If you wish to rejoin the mailing list at any point you will need to do this by contacting us.
In respect of any other personal information, we will retain it for no longer than necessary for the purposes for which it was collected, taking into account guidance issued by the Information Commissioner’s Office.
When we share your personal information:
We will always use your information only for the purposes for which it was obtained. We will not, under any circumstances, sell or share your personal information with any third party for their own purposes, and you will not receive marketing from any other companies, charities or other organisations as a result of giving your details to us unless you explicitly consent to receive communication from them.
We may need to share your information with data hosting providers or service providers, such as our website developer, who help us to deliver our services. These providers will only act under our instruction and are subject to pre-contract scrutiny and contractual obligations containing strict data protection clauses.
We will also comply with requests where disclosure is required by law, for example, we may disclose your personal information to the government for tax investigation purposes, or to law enforcement agencies for the prevention and detection of crime. We may also share your information with the emergency services if we reasonably think there is a risk of serious harm or abuse to you or someone else.
Collecting your consent:
On our website and when we collect any personal information, you will always be given the option to opt-in to receive communications from us or communications from additional companies or charities. By providing personal information to us you consent to its use as described in this Privacy Policy.
If you change your mind in regards to whether you receive such communications please follow the unsubscribe link in the correspondence from the organisation in question.
Protecting your personal information:
We use standard organisational safeguards to ensure that your personal information is secure. We limit access to information on a strictly need-to-know basis and have and will continue to ensure that our team are aware that such information is only used in accordance with this Privacy Policy.
We undertake biannual reviews of those who have access to information that we hold to ensure that your information is only accessible by appropriately trained staff and contractors.
If you use your credit or debit card to buy something or make a booking online, your card details are securely processed through PayPal or Stripe. We never have direct access to your payment information.
Whilst we take all possible precautions to ensure your personal data is safe, there are always inherent risks in sending information by public networks or using public computers and we cannot 100% guarantee the security of data (including personal information) disclosed or transmitted over public networks.
Your rights to your personal information:
Data protection legislation gives you the right to request access to personal information about you which is processed and stored by The London Literary Salon, and to have any inaccuracies corrected. You also have the right to ask us to delete your personal information or to object to our processing of your personal information. If you wish to exercise these rights, please email litsalon@gmail.com.
When asking for such a procedure, you will need to provide copies of two separate identification documents, such as a passport, driving licence, or utility bill, and any additional information that is relevant to the nature of your contact with us. This information will help us to locate your records. Please email them to litsalon@gmail.com.
We will respond within 28 days, on receipt of your written request and copies of your identification documents. We reserve the right to charge a fee to process the request.
Security
We have strict security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. Whilst we can’t ensure or guarantee that loss, misuse or alteration of information won’t occur, we will always use standard industry methods to prevent this.
The transmission of information across the internet is never completely secure and, while we will always do our best to protect the security of your information, we cannot ensure or guarantee that loss, misuse or alteration of information won’t occur whilst you or we are transferring this information.
Where you or we have provided a password enabling you to access parts of our websites or use our services, it is your responsibility to keep this password confidential. Please choose a secure password and do not share it with anyone else.
Cookies
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about the use of cookies here. Our website uses cookies to help provide you with the best experience we can.
We may use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile. Our use of cookies also allows registered users to be presented with a personalised version of the site, carry out transactions and have access to information about their account.
If the settings on the browser that you are using to view this website are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so may mean that our site will not work as you would expect.
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using, how long they spend on the site and which pages they look at. This information helps us to improve our website. We use Google Analytics, which informs us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before, helping us to develop our services for you.
Our site, like most websites, includes functionality provided by third parties. On our site we sometimes include content from YouTube, Vimeo or other platforms which use cookies. Disabling these cookies is likely to break the functions offered by these third parties. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
You can switch off cookies by adjusting your browser settings to stop accepting cookies. Doing this is likely to limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites.
Changes to our Privacy Policy
Our Privacy Policy may change from time to time, so please check this page occasionally to see if we have undertaken any updates and that you are happy with them.
Last updated: 31 August 2021
